FAQs

Order related questions

1. How do I place an order?
You can browse our products on the website, select the items you like and add them to your shopping cart. At checkout, you will complete your order by providing the necessary information and completing the payment process.

2. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. Please note that orders that have already been shipped cannot be canceled or modified.

3. Can I track my order?
Yes, once your order ships, you will receive a confirmation email with order tracking information. You can check your order status and estimated delivery time on our website using the tracking number provided.

Product related questions

1. How do I choose the size that suits me?
Our product pages usually have a sizing guide that you can refer to to choose the size that’s right for you. If you have any questions, our customer service team will be happy to assist you.

2. Does the product meet my expected quality?
We are committed to providing customers with high quality products. If you have any questions or are not satisfied with the quality of the item, we will be happy to provide you with a solution, including return, exchange or full refund.

3. Can the product be customized?
Currently our products do not support customization services. If you have special requirements for a specific size or design, we recommend that you contact our customer service team for more information.

Payment and shipping issues

1. What are the payment methods?
We accept a variety of payment methods, including credit card, debit card, PayPal, etc. At checkout, you can choose the payment method that works best for you.

2. When will my order be shipped?
Generally, orders are shipped within 1-3 working days after payment is received. You will receive an email with shipping notification and tracking information.

3. When will I receive my order?
Depending on your region and shipping service, order delivery times may vary. Within the United States, it typically takes 3 to 5 business days; orders from other countries may take 7 to 14 business days.

contact us
If your question is not answered in the FAQ above, or you require further assistance, please feel free to contact our customer service team. We will be happy to provide you with support and solutions.